Request a Repair | Enbridge Sustain

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Request a repair - heat pumps

Heat pump not working? Get fast, reliable repairs today!

Don’t let a breakdown ruin your day. Our licensed technicians are ready to restore comfort to your home quickly and affordably.

Comprehensive repairs for all heat pumps

No matter the brand or model, our fully licensed technicians can diagnose and repair it.

Licensed and experienced technicians

Our expert team is certified and experienced, so you can trust the job will be done right.

Transparent pricing

Clear, upfront costs with no hidden fees—know exactly what you’re paying for.

Don't delay! Act now to avoid bigger issues and restore comfort fast.

When your heating or cooling system breaks down, every passing hour can make your home more uncomfortable. A malfunctioning furnace in the winter or an air conditioner struggling in the summer isn’t just inconvenient—it can impact your well-being and even lead to bigger, costlier problems. Small issues, like unusual noises or reduced airflow, can quickly escalate into major system failures if left unchecked. The sooner you address them, the more likely you are to prevent expensive repairs or a full system replacement.

Beyond repair costs, delaying service can also lead to skyrocketing energy bills. When your HVAC system isn’t working efficiently, it has to work harder to maintain a comfortable temperature, driving up energy consumption. By addressing the problem now, you’re not only restoring comfort to your home—you’re also making a smart financial decision. Don’t wait until your system fails completely—request a repair today and get the reliable service you need to keep your home running smoothly.

HOW IT WORKS

Simple and Stress-Free Repairs.
Here's How It Works.

Submit your request

Submit a request form online or give Enbridge Sustain a call directly.

Get expert help

Once you approve the recommended repairs, a technician will fix the root cause of your AC problem, so you can get back to enjoying cool air and a comfortable interior in no time.

Enjoy comfort again

Once you approve the recommended repairs, a technician will fix the root cause of your AC problem, so you can get back to enjoying cool air and a comfortable interior in no time.

Winter Upgrade Without the Chilling Price

SPECIAL OFFER: Save 50% for the first 6 Months!*

Lease-to-Own new equipment with $0 down.

Limited time offer!

Save 50% for the first 6 Months!*

When you Lease-to-Own a new heat pump.

Why Lease-to-own?

The smart choice for your home comfort

Lease-to-own offers the perfect balance of affordability and ownership. Unlike renting, where you pay indefinitely without ever owning your system, lease-to-own gives you a clear path to ownership.

With predictable monthly payments, no large upfront costs, and maintenance included, you can enjoy reliable heating without financial stress. At the end of the term, the system is yours—giving you the benefits of ownership without the hassle of traditional purchases.

This unique option is ideal for homeowners who want the flexibility of manageable payments while still investing in their home’s value. Repairs, annual maintenance, and extended warranties are all included, so you’ll never be surprised by unexpected costs.

With Enbridge Sustain, you’re not just getting a heating or cooling system—you’re getting peace of mind.

Frequently Asked Questions

What happens at the end of my lease term?

At the end of your lease term, you fully own the equipment, no surprise fees, no strings attached. It's a straightforward path to ownership.

What types of equipment can I lease?

You can lease high-efficiency heating, cooling, and hot water equipment, including furnaces, air conditioners, heat pumps, and more.

How long is the lease term?

Our standard Lease-to-Own term is typically 15 years, but flexible options may be available. We can can walk you through the details to find what works best for you.

Can I transfer my lease if I sell my home?

Yes. Lease agreements can be transferred to the new homeowner, making it easy to sell your home without breaking your contract. Many buyers see value in high-efficiency equipment with no upfront cost.

Who do I call if there’s an issue with my equipment?

You’ll always have access to a local, trusted service partner. Whether it’s a repair, maintenance visit, or question about your system, help is just a phone call away.

What makes Lease-to-Own better than the competition?

Unlike traditional rental programs that you pay into indefinitely, Lease-to-Own from Enbridge Sustain puts you on a clear path to ownership. You’ll work with a trusted local partner for quality equipment, expert installation, and proactive maintenance, all with $0 repair costs. Our transparent buyout table means you always know what it takes to own your system outright, with no surprise fees or penalties. Rentals don’t offer that kind of control or long-term value.

Request a repair now

Call us at 1-833-947-3850 to speak to an expert now or fill out the form above to schedule an appointment for a later date.

Service area

We’re closer than you think

Enbridge Sustain services most major towns and metropolitan cities across Ontario.

Trusted partners ready to service your home

+ Terms and conditions

Enbridge Sustain is an unregulated company that is distinct from its gas utility affiliate Enbridge Gas Inc.

*The promotional savings offer is available to qualified residential lease-to-own customers and applies to qualifying equipment agreements entered into between April 1st, 2026 and May 31st, 2026. Customers will receive a 50% reduction in their monthly lease-to-own payments for the first 6 months of the contract. Savings will vary depending on the equipment and installation cost. The savings of $937.5 is based on an equipment + installation value of $21,000, which would generate regular monthly payments of $312.50. Under this scenario, a 50% monthly discount equals $156.25 per month for 6 months. Following the 6-month promotional period, monthly lease-to-own payments will return to the full regular amount for the remainder of the contract term. Equipment lease-to-own contracts will have a total term of 180 months. This offer is only available in select areas to residential lease-to-own customers and excludes builders and commercial customers. Contact Enbridge Sustain for complete terms and conditions. Enbridge Sustain reserves the right to change or cancel this offer at any time without prior notice.

** Maintenance, repairs and warranties are included for the duration of your contract. Enbridge Sustain is the owner of the equipment for the length of the contract. Customers may opt to buy-out the equipment.